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Shipping Policy

Order Processing
Normal order processing can take between 1-3 business days (Monday – Friday), but most orders will ship within 24 hours. This excludes holidays.

Orders places from Friday (after 3pm) to Sunday will be processed on the following Monday (unless prior arrangements have been made through our customer service).

For US addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays as their guaranteed delivery time. Their estimated delivery times are also not guaranteed.

**During high volume, some orders may experience extended lead times. Customers will be notified if their order will be delayed**

Back Order or Special Order
In the event that one or more items from your order as currently not in ours (or any of our suppliers) immediate inventory, a notification will be sent with an estimated lead time based on the manufacturers standard turn-around time.

Orders can be requested to partial ship, however, any additional items that are currently on back order that do not ship, may be subject to additional shipping fees.

Shipping Delivery
The following shipping methods are available, Standard Ground (4-6 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we ship to U.S. Territories, PO Boxes, APO/FPO, Canada or as well as most international addresses. Please contact us for a full list of restricted countries we do not currently ship to. Please note that orders could arrive in multiple packages.

Current Shipping Providers:  FedEx, USPS, DHL, Freight - Common Carrier (freight carrier determined by shipping destination).

**We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer**
Standard Ground:
Orders delivered within the 48 contiguous states should arrive in 1 – 5 business days depending on delivery location and delivery method. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.
Second Day:
Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 12:00pm EST on a business day, and should arrive in 2 business days. Orders placed after 12:00pm EST are not guaranteed to be processed on the same day and may be subject to processing the following business day and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. Residents of Alaska or Hawaii please contact us to inquire about expedited delivery options.
Next Day:
Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 12:00pm EST on a business day, and should arrive in 1 business day. Orders placed after 12:00pm EST are not guaranteed to be processed on the same day and may be subject to processing the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

*all shipping rates are subject to change at any time, without warning.

Shipping Methods

*Limited options are available depending on the destination


Service Type

Est Delivery Time

Overnight (First Overnight, Priority Overnight, Standard Overnight)

1 Business Day

2nd Day Air / 2nd Day Air AM

2 Business Days

Priority Shipping

2-3 Business Days

 

Standard Shipping (includes Free Shipping)

 

2-5 Business Days

What is the "Oversized Shipping" charge?
For some items shipping within the U.S. an incremental shipping charge may be incurred due to an item’s size and weight. The incremental charge is charged for total quantity ordered. Note: The incremental charge, if applicable, is displayed on product detail pages and throughout checkout.

Shipping Promotion Exclusions
The following items are excluded from shipping promotions: Oversized Shipping Charges, Orders Outside of the Contiguous U.S. 48 States, Sale Items.
Free Shipping on Thousands of Items
Products eligible for free shipping will be designated on the product page and at checkout. Oversized charges may apply. Please see our Free Shipping Terms for more information.
Signature Confirmation
Some orders may require a signature at time of delivery. If signature is required, carrier will make three delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature.

 

International Shipping

Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’ local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs.
  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

 

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