COVID Update
The WSP offices will be closed for the holidays Dec. 24-25, 2020, and Jan. 1, 2021. We will close at noon on Dec. 31, 2020.
  • call 1-888-378-9021
  • query_builder Mon-Fri / 8am to 5pm EST

The WSP offices will be closed for the holidays Dec. 24-25, 2020, and Jan. 1, 2021. We will close at noon on Dec. 31, 2020.

SERVICE UPDATES AND OPERATING HOURS REGARDING COVID-19

The COVID-19 outbreak has disrupted supply chains around the world. As such, many brands have been impacted by these disruptions, resulting in longer than normal delays in the receipt of items (both standard and special inventory alike). If you are uncertain if a product is in our immediate inventory, please contact our offices, (888) 378-9021, M-F 8am EST – 4pm EST and we will gladly assist you.

Watersoftener-parts.com is considered an “essential” business and continues to operate in accordance with guidelines set by local and state authorities, as well as the Centers for Disease Control (CDC) and public health departments. During this time, our normal hours of operation may change or fluctuate without warning. Our current hours are M-F 8am EST – 4pm EST.

Shipping Policies

At this time, FedEx is our primary method for expedited (2nd Day Air, Next Day Air) shipping. As such, FedEx has temporarily disabled any guarantees for Express Delivery because of the impact of COVID globally. This means there are no refunds for items that arrive later than the expected delivery date due to shipping delays.

We have been monitoring our Standard delivery shipments to customers across the US. On average we have seen an increase between 1-2 business days for shipments on the Eastern Time Zones of the US, 1-3 business days in Central Time Zones, and 1-5 business days for Mountain/Western Time Zones. Please allow extra time for deliveries because of this.

In-Store Pickups

To promote the Centers for Disease Control’s guidance on social distancing and do our part to help prevent the spread of COVID-19 across our communities, effective immediately we have temporarily implemented no-contact pickups. Currently, all orders must be placed and paid for in advance for pickup orders. You must call our office 30 minutes in advance of your intended pickup time (888) 378-9021, to allow our employees to fulfill and place your order in our designated pickup zone out front.

Please visit the following links for more information regarding shipping updates from both FedEx and USPS.

https://about.usps.com/newsroom/service-alerts/
https://www.fedex.com/en-us/coronavirus.html

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