Our offices are currently closed to the public. In-Store pick-up is not available at this time.
Terms and Conditions
Watersoftener-parts.com (collectively WSP, “we, or “us”)
When ordering material, please use WSP part number, size and other definitive information necessary to correctly complete your order. WSP reserves the right to correct clerical errors or omissions in quotations or other documents.
Orders and contracts are subject to acceptance at the office in Florida or IL. Any statement in an order of contract which modifies WSP Terms and Conditions as set forth here, must first be accepted in writing by WSP. Any order cancelled after acceptance by WSP is subject to a 25 percent cancellation charge.
Prices and Quotations: Orders will be invoiced at the prices in effect at the time of shipments. Unless otherwise specified, prices are F.O.B. point of shipment. All prices and quotations are subject to change without notice. Items not listed on our site will be quoted on application.
Minimum Invoice: We currently do not implement a minimum purchase order requirement, unless otherwise specified for a special-order item that we do not inventory.
Taxes: Any tax that may be imposed by law on the sale of articles made or sold by this company shall be added to the sale price of such articles.
Payments: Our normal terms are credit card. You may also submit a request for certified check. Please call us to inquire further.
Credit Card: You may pay for your purchases with a Visa, Mastercard, American Express or Discover Card.
CHECK ON DELIVERY: We do not currently offer any form of COD.
OPEN ACCOUNT: You may also qualify for an open account. We require the names of three suppliers who you’ve had a satisfactory open account relationship with for at least one year plus the name of your bank. In some cases a financial statement is also required. Open account terms are net 30 days following purchase. Customers with balances due after the last day of the month following purchase are subject to a 1.5 percent (18 percent per annum) late charge. Customers may pay all or part of their open account balance with a Visa, Mastercard, Discover or American Express but will incur a 3% fee.
**please inquire within to see if you qualify**
Freight: We deliver via FedEx, USPS, DHL (international only) or commercial carrier. We reserve the right to select the most economical method of delivery or to charge for the difference if we use a carrier you select
Special Orders for Stock Products: A $25 special handling fee may be added to all sales orders where an item(s) must be special ordered with our vendor(s). This same fee also applies to items that we must dismantle to satisfy your order.
Special Orders for Non-Stock Products: Requests for cancellation of these orders will not be considered if the manufacturer of the product is in process or the special product has already been shipped by the manufacturer when the customer’s request for cancellation reaches our office. Special orders for non-cataloged items, or products made to customer’s specifications cannot be returned for any refund.
Warranty: All products are warranted to authorized dealers purchasing from WSP as to workmanship and material for a period of one year, unless otherwise stated by the manufacturer, from date of installation, when the products are used in recommended service. WSP’s liability and its customer’s exclusive remedy under this warranty, expressed or implied is expressly limited to repair, replacement or credit at WSP’s option, for such parts as proven defective if such product(s) or part(s) are shipped, shipping charges prepaid, to WSP purchase location. WSP will examine such product(s) or part(s) promptly upon arrival. If a defect covered by this warranty is found, WSP will in its sole discretion, either repair the defect or replace the defective part(s). If a part is replaced, it is a condition of this warranty that WSP be allowed to keep the replaced part. Costs of shipping all parts or products back to the customer shall be solely the responsibility of the customer; repairs and replacements are furnished F.O.B. WSP only.
NOTE: This warranty is extended to dealers who have purchased products covered from Watersoftener-parts.com. WSP extends no warranty of such products to “consumers”, as that term is defined in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act (14 U.S.C. 2301 et. seq.), and the regulations promulgated there under. There are no warranties other than those contained in this statement, and neither any representation or affirmation made not any drawing or sample shown, shall be deemed to create any warranty or standard of performance. In the event that any WSP product is modified at any place other than the point of original manufacture, this warranty is null and void. The warranty set forth in this paragraph is made expressly in lieu of all other warranties expressed, implied or statutory, including, but not limited to, warranties with respect to quality, merchantability, or fitness for a particular purpose.
Limitation of Liability: The exclusive remedy to which Watersoftener-parts.com may be subjected by
reason of any breach of warranty, or in connection with any goods supplied by WSP, or by reason of any breach of agreement shall be for damages and the amount of damage for which WSP shall be liable shall be limited in accordance with the provisions hereof. WSP’s liability for any and all losses and damages to purchaser or any other person resulting from any breach of any warranty by which WSP may be bound, from any damaged or defective goods supplied by WSP (regardless of whether any said defect shall be discoverable or latent), failure to deliver, breach of agreement, or any other cause whatsoever, including WSP’s negligence, shall in no event exceed the purchase price of the particular goods with respect to which losses or damages are claimed, or at the election of WSP, the repair or replacement of defective or damaged goods. In no event, including a claim of negligence, shall WSP be liable for incidental or consequential damages as defined in Section 2-715 of the Uniform Commercial Code. Without limitation to the foregoing, in no event shall WSP be liable for the loss of use of the product, process, plant, equipment or facilities of the purchaser or the end user whether partially- or wholly-due to defects in material and/or workmanship and/or design of WSP’s product and in no event shall WSP be liable for expenses necessary to remove or reinstall any product supplied by WSP, or for any damages to other property or equipment resulting from any such removal or re-installation. Damages resulting from improper storage, improper product rotation, improper handling, freezing, improper installation, fire or any act of God will not be considered by WSP as its liability. WSP will not assume any expenses or liability for repairs or modifications made to its products, without its written consent.
Delivery: WSP’s responsibility ceases upon delivery to any common carrier. WSP does not, unless under previous written agreement, insure shipments beyond the point of delivery to such carrier.
CLAIMS OF LOST OR DAMAGED PRODUCTS IN TRANSIT SHALL BE FILED BY THE CUSTOMER DIRECTLY TO THE CARRIER
Delivery Delays: Watersoftener-parts.com shall not be responsible for delays resulting from strikes, accidents, negligence of carriers for any other causes beyond our control. WSP may, during a period of shortage due to causes beyond its control, prorate the supply of its products among all of its customers in such a manner as may be deemed equitable at the sole discretion of WSP.
Returned Goods: All materials must have a RMA (Return Material Authorization) number prior to returning any merchandise to Watersoftener-parts.com. WSP reserves the right to refuse acceptance of deliveries of materials returned without an RMA number clearly visible on the outside of the shipping carton. All returns of salable goods may be subject to a 20 percent restocking/handling charge. All authorized returned goods must be shipped prepaid by the customer.
Errors, Shortages, etc: Claims for errors, shortages and the like must be made on receipt of goods, otherwise no allowance will be made.
WHEN PRODUCTS ARE SHIPPED ON WRAPPED PALLETS, INDIVIDUAL CARTONS MUST BE COUNTED UPON RECEIPT. ANY SHORTAGES OR OTHER DISCREPANCIES MUST BE NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT OR CLAIMS WILL BE CONSIDERED WAIVED.
Product Changes: Watersoftener-parts.com reserves the right to make changes in pattern, design or materials when deemed necessary, without prior notice. Products which have become obsolete by reason of design change or discontinued as a manufactured item may not be returned for any refund.
Stock & Non-Stock Items: We have included both stock items and non-stock items on our site. Not all items are available from the Florida or Illinois locations. Orders may ship from any or all locations. Non-stock lead times can vary greatly, depending upon manufacturer. All estimated lead times provided from our vendors or manufacturers are not guaranteed.